Simora Navy Blue Green Casual Salwar kameez 1006

SHIPPING INFORMATION:

Orders placed will be dispatched within 24 hours and all orders within UAE will be delivered within 2 days. For all orders placed after 3pm on Thursday, shipping will be processed only on Saturday morning.

Shipping time: ​

UAE - 2 Days - Contact Customer care for urgent processing ( 12-24 hours)

Oman - 2 Days (Custom charges will be paid by Dumdu)

Qatar - 5-7 Working days (Custom charges will be paid by Dumdu)

Bahrain, Kuwait - 7-10 Working days (Custom charges will be paid by Dumdu)

Qatar -  Express Shipping available on request - 2 days - Not available for Cash on Delivery Orders

Saudi Arabia - 7-9 working days due to delay in Custom Clearance.(Custom charges will be paid by Dumdu)

US, UK and Rest of world - Shipments are handled by DHL ( Delivery 3-5 Days)

SHIPPING WITHIN UAE.

For order value more than AED 199, shipping is free. Less than AED 199, shipping charge of AED 14 is charged all over UAE except Fujairah. AED 25 is charged for Fujairah for all orders.

Cash on delivery (COD) available in Dubai, Sharjah, Ajman, Abudhabi, Ras-al Khalimah, Umm Al Quwain. 

SHIPPING TO OMAN. 

Cash on Delivery available in Muscat, Niswa and Salalah. For other locations contact Customer care by emailing to care@dumdu.com

Free Shipping to Muscat for orders value more than OMR 10, less than order value OMR 10, shipping charge of OMR 1 charged.

To Nizwa and Salalah, shipping charge of OMR 5 applies for order less than value OMR 10, Flat Shipping charge of OMR 3 applies to all orders.

SHIPPING TO DOHA – QATAR:

Cash on Delivery available in Doha - Qatar. 

Free shipping to Doha for Order value more than QAR 200. 

CASH ON DELIVERY AVAILABLE IN BAHRAIN.

Cash on delivery available in Bahrain. Free shipping for order value more than BD10. Any order value less than 10 BD, BD 1 will be charged as shipping charge. 

Additional shipping charge of BD 4 will be charged to deliver to Durrat Al Bahrain.

No service available in Huwar Island. 

Order value less than BD 7 will not be processed.

CASH ON DELIVERY AVAILABLE IN KUWAIT. 

Shipping charge of KD 1 will be charged for all orders. 

Order value less than KD 10 will not be processed.

Shipping Charge for Saudi Arabia India & Pakistan:

Free shipping to India & Pakistan. 

Free shipping to Saudi Arabia for order value more than SR 250.  Order value less than SR 250, SR 25 will be charged for shipping.

Shipping Charge for US, UK, Canada, Europe & Australasia

Free Shipping to UK for order value more than GBP 40, Order value less than GBP 40, GBP 5 will be charged for shipping

Free Shipping to US & Canada for order value more than USD 100, Order value less than USD 70, USD 10 & for USD 70-100, USD 5 will be charged for shipping.

Free Shipping to Europe for order value more than € 100 , Order value less than € 70, € 10 will be charged for shipping & for € 70-100, € 5 will be charged for shipping.

Free Shipping to Australia and New Zealand for order value more than AUD/USD 100, Order value less than AUD/USD 100, USD 15 will be charged for shipping.

Rest of the World:

Shipping charge of USD 15 will be charged for order value less than USD 100 and shipping charge of USD 10 applies for all orders more than USD 100.

Currencies will be automatically selected based on location and exchange rate may vary with currencies due to shipping charge, weight, exchange rate fluctuation and our warehouse location. For example, price in INR may not be same in AED due to order placed in INR will be processed by our Indian office and shipped within India.  Any manual adjustment of currencies on the website should be accompany with relevant shipping address. Dumdu team holds right to cancel or amend the order which has any discrepancies with shipping address and currency selected.

Clarity of Address during Checkout:

Please include your complete address and landmarks information if any which will help us to deliver your orders promptly.

All Cash on Delivery products will be shipped only after telephonic confirmation with the customer. COD will not be processed without valid contact number and customer verification.

Email us: care@dumdu.com for any clarifications. 

Call us or WhatsApp @ +971-55-9845863

Regards,

Team Dumdu.

All our Shipping and Return policies abide by rules and regulations of Department of Economic Development - Dubai and UAE trade policies. Any change in government policies will reflect on our Policies.

CUSTOMER FRIENDLY RETURN POLICY:

Dumdu’s return policy is very flexible which allows customer to return the purchased product within 7 days from the date of delivery on genuine cases only.

In case of returns due to reciept of damaged products, please intiate return process by clicking here. Addtionally you can email us to info@dumdu.com.  Kindly specify the order number in your email preferably with images attached.

Customer can cancel the order before the product is shipped or until order status is " Pending". Once the order is "Processed" or "Shipped", order status cannot be amended, however Dumdu contact customer care desk for any changes after the order is processed. We will try to help our customers.

It is very unlikely customer will receive defective/ wrong products as all our products will go through detailed quality check before despatch to ensure correct and quality products are shipped to our customers .

1. In case of receipt of defective or wrong product, we will replace the item on free of cost provided replacement item available in stock. If the replacement item not available in stock, we will credit your account with purchased value and shipping charges incurred due to return shipping, provided the wrong item is shipped back to us as received condition with correct packing (repacked) including product tags, boxes, hangars, plastic wrap.
2. Due to various types of lighting used during photo shoot, color shade subject to negligible variance, hence returns charges due to not liking the product / brightness issues will be bear by customers. Both onward and return shipping charges will be charged to the customer.
3. Standard shipping charges will be credited to your account in case of genuine returns. We recommend to contact customer care desk before initiating returns. Dumdu will decide whether received defective item requires return shipping. 
4. On receipt of wrong item or mismatch sized items, returned items must be unused, unworn, unwashed and undamaged.
5. For any products priced more than USD 200, Customer can avail any of two options of either returning the payment in their original payment method or availing credits in their account.
6. You can return items which include clothing, footwear and belts unless the item is marked as non-returnable on the product page or items listed in clause 6.
7. Above mentioned return policies are not applicable for below mentioned products.
   • All non-sized items like toys, gifts, handbags, and electronics unless received defective/damaged/wrong item (image proof required within 10 hours of receipt).
   • Innerwear including Bra, Lingerie, Vests and Briefs.
   • Imitation Jewellery products like bangles, Earrings, Brooches, Rings, Necklaces, Pendants.
   • Products which has elastic nature like Socks.

Please initiate your returns by clicking here and additionally mail the details to info@dumdu.com.

Call us or Whatsapp @ +971-55-9845863

Regards,

Team Dumdu.

All our policies abide by rules and regulations of Department of Economic Development - Dubai and UAE trade policies.